Appliances connection Complaint
worst experience ever
I called to reschedule installation, apparently appliancesconnection had marked my ticket as complete and had no record that installation had not occured. I opened a new ticket and scheduled installation again, my initial installation date later that week got pushed back again via email. So I called once again about getting it resolved, it would have cost $200 from a third party to get the washer/dryer installed the next day, so I just rescheduled my installation again. I also asked about getting my expedited shipping refunded - the delivery truck had reported that no one was present to accept the initial delivery. I told Applianceconnections that this was a complete lie and that I had waited all day, but because the item went out for delivery within the "expedited" timeframe my request for a refund was denied.
I waited around all day again on Monday for the installer to come for my unit, at 430pm I got a call that the truck "was in an accident." I immediately called aplliancesconnection, who had no record of the truck being in an accident and were told that my installation was still scheduled to proceed. They put me on hold and then confirmed that I "would have to reschedule installation" again. The installer then called and said the earliest it would be installed is sometime need week, at least a full month after my initial "expedited purchase." They went to recommend their third party installer (an extra $200) which I refused again. I was then told that it would probably be best for me to find someone else to install the unit for me.
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