Appliances connection Reviews and Complaints

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Appliances connection Reviews

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  • Damaged item - joke return policy!



    BEWARE! I don't understand any positive reviews - they must be fake IMO. This company is a nightmare. Easily the worst, rudest customer service I have ever dealt with in my whole life. Lots of tiny fine print that they will point to in order to avoid liability if anything goes wrong. Just look at their BBB rating - they have an F! My item arrived months late and broken (they incorrectly advertised it as being in-stock). I then discovered that their advertised "30-day hassle free guarantee" is a complete joke. Several infuriating weeks of dealing with their unresponsive,... More...
    (Home Improvement)
    mslaeeeio's Picture   mslaeeeio    0 Comments   Comments
  • Broken item - return policy is a joke!



    BEWARE! I don't understand the positive reviews - they must be fake IMO. This company is a nightmare. Easily the worst, rudest customer service I have ever dealt with in my whole life. Lots of tiny fine print that they will point to in order to avoid liability if anything goes wrong. Just look at their BBB rating - they have an F! My item arrived months late and broken (they incorrectly advertised it as being in-stock). I then discovered that their advertised "30-day hassle free guarantee" is a complete joke. Several infuriating weeks of dealing with their unresponsive,... More...
    (Furniture)
    mslaeeeio's Picture   mslaeeeio    1 Comments   Comments
  • WORST CUSTOMER SERVICE



    ORDERED AN ITEM ONLINE RECEIVED IT MISSING THE FAUCET. CALLED THEY TRY TELLING ME IT DIDNT COME WITH IT PUT ME ON HOLD AND CHANGED THEIR WEBSITE TO STATE IT DID. I TOLD THEM I HAD A PIC OF THE VANITY THAT SAID IT DID COME WITH THE FAUCET. THEN THEY TRY TELLING ME IT WAS ON BACK ORDER FOR 6-8 WEEKS AND CAN CREDIT ME 30 TO GO BUY IT ANYWHERE. LOOKED UP THE FAUCET IT WAS 120 FOR IT. THEY SAID THEY WOULDNT GIVE ME THE 120 BUT GIVE ME 30 I TOLD THEM I WASNT HAPPY WITH THAT AND THEN OFFERED TO PAY FOR HALF. STILL WASNT HAPPY GOT TRANSFER TO MANAGER. FIRST WORDS OUT HIS MOUTH WAS WHAT COUNRTY WE... More...
    (Miscellaneous)
    MARMOLEJOS84's Picture   MARMOLEJOS84    0 Comments   Comments
  • Customer Service Representative Lied



    I wish I had read the reviews on this company before I decided to do business with them. Nothing short of liars. They tell you what they have to in order to get the order. I was having difficulty finding a specific size refrigerator to be installed on a boat. I found one from Lowes, that was $50 less expensive than the price quoted by Nathan at Appliances Connection for the same refrigerator, but Lowe's had a delivery date on June 21st. My call to Appliances Connection was on May 30th. Good old Nathan said that the refrigerator was in stock and would ship immediately. It was worth it... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    rstafford's Picture   rstafford    0 Comments   Comments
  • Appliance Connection Scams it's customers



    Here%u2019s the story. I wanted to buy a Coaster 901434 Lamp. After researching it on the internet I found it advertised by Appliance Connection. Their ad said and I quote %u201CCoaster 901434 Contemporary Table Lamp with Linen Shade (Set of 2) - $107 with free shipping. A banner at the top says %u201C24hr RedTag Blowout Sale up to 50% off. By the way on the morning of 6/6/2014 this exact ad is running on the Appliance Connection web site. UPDATE %u2013 they have now corrected the web site on 6/6/14 between 10AM CST and 3PM CST while I was complaining and being put on hold %u2013 well done... More...
    (Furniture)
    wacotom's Picture   wacotom    1 Comments   Comments
  • Bosch Dishwasher Never Received



    I would highly recommend NOT using Appliance Connection. I ordered a dishwasher in January. It's now March and I never received a working dishwasher. The first dishwasher arrived damaged and was placed back on the delivery truck before ever entering my home. Since then I've received false promises of white glove service, extended warranty and quick replacement. A typical conversation with them involved mass confusion about the status of the dishwasher. Today was the last interaction which culminated with a conversation with a manager who indicated they "no longer want my... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    wolfgang123's Picture   wolfgang123    1 Comments   Comments
  • Don't do it!!!



    Fight the urge to buy from AppliancesConnection.com. I could go through the whole scenario about why this company should no longer be in business but I won't. Just know that through all my 10 years of buying most of my stuff online this company was the most unprofessional and rude that I have ever encountered. Buy at your own risk and hopefully you get your item or your money back. More...
    (Furniture)
    weszacj's Picture   weszacj    0 Comments   Comments
  • Broken appliance after 3 months waiting for it



    BEWARE! Price was good, free shipping to arrive in time for Christmas. NO contact by the company one time to tell me would not arrive. I contacted them. Claims not a stockable item and that they had to wait from manufacturer, and i would receive in January. Really did not care at that point since for my business, not my home, Appliances Connection ships via a different trucking firm that then ships to the local people. shipping company is JB HUNT- the most RUDE group of people i have ever dealt with- arranged shipping to my empty building while in a wheelchair, and having explained i needed... More...
    (Home Improvement)
    Jackrel's Picture   Jackrel    0 Comments   Comments
  • Broken induction cooktop



    I purchase a induction from sears outlet 2 years ago. In December 2013 I sat a pot on the cooktop turned the Temperature up to high. The entire elemment cracked I had an extended warranty I purchased when I brought the cooktop. Sears repair person can out To See why it cracked. The repair man said Sears warranty was voided because the cutout was Too small. He did not measure my cutout. I have cooked On the cooktop for 2 years. All of sudden it is installed incorrect More...
    (Repair Services)
    Induction's Picture   Induction    0 Comments   Comments
  • SLOW delivery



    I ordered a Whirlpool Gold dishwasher on 11/11/13. The Appliance Connection website stated it was 'In Stock'. Once purchased, I quickly learned it was not in stock as advertised. It was finally delivered on 12/26/13. The interior of the unit was exposed to high moisture causing a heavy cardboard tube and a warranty registration card to become saturated. I can only hope the electronics were not subjected to the same moisture and will eventually cause problems. More...
    (Delivery Services)
    jgreen777's Picture   jgreen777    0 Comments   Comments
  • Broan Rangehood Update



    Well...the news is good, but not because of Appliances Connection as they never made good and just played games over the last two months. The manufacturer of the rangehood, Broan-nutone is replacing the damaged rangehood. They already picked up the piece of junk that has been sitting in my living room for the last two months plus and the new rangehood will be delivered Wednesday, Nov. 20, 2013. Broan is doing this at their expense, including pick up and delivery. It appears there are companies out there that care about their customers and their reputation. So to all of you that have been... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    stagestop's Picture   stagestop    0 Comments   Comments
  • Worst customer service



    They sent me the wrong product and when I wanted to return it, they said I have to wait for an authorization return label to get credit. They are taking a VERY long time to address this issue. They wanted me to take pictures of the item and the box it came in, which I did. Now they are asking for a picture of the model number, which they never even provided to begin with on the invoice/product/or on the box. The box the product came in was tethered with evidence of previous labels ripped off the box. I also found another person's invoice. Apparently he ordered the same product as I... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    hawaiiSG's Picture   hawaiiSG    0 Comments   Comments
  • You must return the item



    I bought a Whirlpool refrigerator from AC on June 27. After wrangling with AM at home delivery for a week, I got the fridge on June 14. The driver said there was a dent on the door. I called AC customer service immediately; I had to go through the ticket system to get anything done. I asked to return the unit, but they asked me to keep the fridge and that they would send a replacement door right away. Made sense. YOU MUST RETURN THE ITEM. Otherwise you will end up with a nightmare and no end in sight. After weeks of corresponding and getting conflicting answers, AC finally e-mail me the... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    Henriludo's Picture   Henriludo    0 Comments   Comments
  • Bedroom set came without assembly parts.



    I wish I have read the reviews before buying from Appliance Connections. I will never buy from Appliance Connection ever. My experience with them was the worst buyer's nightmare. I bought a bedroom set for my son on March 8, 2013 and received it on April 19, 2013. After receiving the bedroom set, my son tried to assemble the bed but we noticed that the entire parts to assemble where missing and this is where my nightmare started. I contacted Appliance Connection a dozen times by phone and messages on their website but they kept lying to me by saying "we already contacted the... More...
    (Shopping, Chain Stores)
    UpsetKaty2013's Picture   UpsetKaty2013    0 Comments   Comments
  • Wish I had of read the review FIRST



    The worst experience I ever had. My appliance is in worse shape than it was before they came. They kept sending (Brandon) to fix my fridge, but he didn't know what he was doing. I should have known better than to deal with a family owned business that's only been around for 8 years. I had to have someone else come and fix their mess. They offered a refund less the $59 service fee. REALLY?? What a joke. These people are horrible. I lost money on food that went bad and had to eat out daily, which is expensive. If anything they owed me money. More...
    (Repair Services)
    conartists's Picture   conartists    0 Comments   Comments
  • Difficult Company to deal with



    Please order for LG washer and dryer from stock inventory to be shipped within 24 to 48 hrs. I received notice several day later that items were not in stock and would be arriving to them in about 3 weeks. I requested cancelation of order, but then they to be the my order "has been processed already and should be ready for final processing in 48 hours". This is rediculous - if order was processed, how would it be ready for final processing in 48 hours, how many steps are there to process an order? I again requested cancelation. They then said order was shipped, but can not... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    mc0809's Picture   mc0809    0 Comments   Comments
  • appliancesconnection.com sells damaged appliances as new



    I should have known better, but the low prices suckered me in. I recently placed an order for a new set of LG kitchen appliances for over $3,000. They were the best prices around, and the website seemed legit. Ordering was quick and easy. About two weeks later, the appliances were delivered. The boxes looked good from the outside, so I signed for them. What a big mistake. The next week, after my kitchen renovation was at the point for installation for the appliances, I opened the boxes to find that every single appliance was damaged. I immediately called customer service and they... More...
    (Home Improvement)
    jr1010's Picture   jr1010    0 Comments   Comments
  • Nightmare order on Dishwasher



    I ordered on 8/14/12. Ordering was so easy. Then the nightmare began. They took my money on 8/16/12. I expected my new dishwasher within 7-10 days as stated on my invoice. After 2 weeks I called. Don't call--it can take hours. Use the ticketing system. No one knew where my dishwasher was. Said there was a shipping problem and it had to be rerouted. Started over again on time. After 33 days ( and numerous calls in between) I called Excel Delivery company. I was told that my dishwasher had been damaged and they wouldn't be delivering it. After a number of calls and tickets later, it... More...
    (Miscellaneous)
    jearl1235's Picture   jearl1235    0 Comments   Comments
  • Terrible Service



    Worst company ever. I will never use them again, no matter how great the price is. Had to call multiple times before a receipt was sent to me, even though I had already been charged a large amount of $ for 5 appliances purchased. The salesman I worked with was rude and obviously did not want to help me. I had to call back once I finally received my receipt because delivery to a 2nd floor was not paid for. The delivery company they use is worse than their company. The delivery men refused to deliver my appliances, even though I pre-paid for 2nd floor delivery because they needed a 3rd... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
  • LG Washer and Dryer never arrived



    I ordered an LG washer and dryer fro AppliancesConnection.com. Right away, I received an email a day (for days) about my order, delivery, etc. Then, a week later I received an email asking me to call them (Why didn't they call me?) It was a Friday. They were already closed. Saturday they are closed. So, today, Sunday I call and find out that the washer and dryer I ordered are discontinued. What? Why are discontinued items still on the website? Why did it take them a week to contact me? Why send all the delivery info to me? My current washer and dryer are on their "last... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    Margies's Picture   Margies    0 Comments   Comments
  • Poor Service & Delivery



    Ordered a Samsung Refrigerator with expedited, white glove delivery, an professional installation. Price was great, and received multiple email updates regarding shipment and delivery. However, the contracted delivery compnt proved to be untimely, offering delivery only one day per week. Nothing expedited about them at all. Appliances Connection simply apologized, and offered to refund the expedited fee but did not actually refund the funds. When the refrigerator finally arrived, it was damaged with deep gouges, scratches and dents on the front doors, drawers and sides. The... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    Keyoshi's Picture   Keyoshi    0 Comments   Comments
  • WORST company ever!



    This is, by far, the worst company we have ever dealt with in our lifetime. We ordered a microwave from this company along with paying for the removal of the old unit and it was to be delivered in 7 - 10 days. It took a month for delivery and when it was delivered, we were told that they would not remove the old unit. The people both at Appiances connection and Xcel (their delivery company) were rude and not at all helpful. We will never do business with this company again. More...
    (Delivery Services)
    rkj2000's Picture   rkj2000    0 Comments   Comments
  • Never again!!



    I would strongly recommend anyone interested in doing an online purchase with AppliancesConnection.com to consider a local store (Home Depot, Lowes, Sears, etc) for any appliance purchase. I placed my order on Thursday July 29th and received an auto-confirmation mentioning that my order will be processed within 24-48 hours. By Wednesday the following week I did not receive any update to my order and decided to send them an email requesting status. 2 days later I received an email asking to call them. So I called, gave them my order # and without asking any further questions... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    TrevorBrown's Picture   TrevorBrown    1 Comments   Comments
  • Horrible experience



    My horrible experience with Appliancesconnection.com started with them taking a full week to "process" my order instead of hte "24-48" business hours stated on their website. After more than a week of my order the dishwasher was shipped. I was told that my shipment would arrive on 7/28/11 between 11am-5pm. Due to this big time window, I took a whole day off work to accept delivery. I was supposed to get a 30-60 min heads up phone call by the driver before he arrived. It is now 6pm, no phone call, nothing. I took a whole day off work and the driver is a no show, and there... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    oberoi's Picture   oberoi    1 Comments   Comments

Appliances connection Reviews By Product


Appliances connection Comments


JCJarhead says: (12 months ago)
 0
Another dissatisfied customer called a liar and ripped off by appliance connection . com! I wish I had found this site before I ordered. STEER CLEAR unless you enjoy frustration, being called a liar, and general ignored. If you are cool with that...order from these clowns!



JCJarhead says: (12 months ago)
 0
Another dissatisfied customer called a liar and ripped off by appliance connection . com! I wish I had found this site before I ordered. STEER CLEAR unless you enjoy frustration, being called a liar, and general ignored. If you are cool with that...order from these clowns!



mjkoze says: (2 years ago)
 0
Still waiting for a perfect new condition Electrolux Dryer after almost 2 months.. second damaged Dryer???? Horrible!



terrius says: (2 years ago)
 0
worst, worst, worst, noting need to add to this company... never buy something from this website.....




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